Privacy Policy : Paper Victoria

We are committed to safeguarding the privacy of our customers and website visitors. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to this Privacy Policy.

 

Contact

If you have any questions or concerns regarding the information we hold on you, the use of your information or would like to discuss further, please contact;

via email privacy@papervictoria.com

You can also write to us at Paper Victoria, 49 Old Coach Road, Kelsall, Cheshire.

CW6 0QX        

 

About the data we collect

The processing of data and this privacy notice relates to all customer information processed within Paper Victoria:

 

To enable the purchase and delivery of products from Paper Victoria to the purchaser via the website, Facebook and Etsy store.

6.1.b - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

The creation and distribution of newsletters containing offers and new Paper Victoria products.

6.1.a the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

 

Transaction Data – We may process information relating to transactions which may include but not limited to; name, address, telephone number and card details. The transition details may be processed for the purposes of fulfilling an order. The legal basis for processing is contractual.

Enquiry/Correspondence Data – We may process information contained in any enquiry you submit to us. This data may be processed for the purposes of selling relevant goods and/or services to you. The legal basis for this processing is consent.

Notification Data – We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

Our website uses cookies to obtain data relating to your visit to our website. For more information about this, please see our cookies policy.

We will never share your information with third parties (other than those noted in this privacy policy), nor will we send you our own promotional e-mails without your prior consent via our subscription/checkout forms. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions. 

If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on the Site.

We may ask for or hold personal confidential information about you which will be used to enable; personalisation of any applicable products, the delivery of purchased products, the payment of purchased products and the marketing of new products or offers available at Paper Victoria.

These records may include:

  • Basic details, such as name, address, contact number;

  • Email address;

  • Details on delivery instructions or personalisation of a product.

Information is collected in a number of ways, via the Paper Victoria website, Paper Victoria Facebook page or via the Paper Victoria Etsy Store.

How we use information

  • To personalise products, you have purchased;

  • To deliver the products you have purchased;

  • To process payments for the products;

  • To inform you of new products and offers and updates on Paper Victoria.

 

 

How your Data is Stored

Paper Victoria doesn’t share information about their customers to third parties apart from to process the payment details of each customer. This is done directly via the web platform that the product is being purchased from. Paper Victoria will share information when it is directly required under law.

 

Personal Information that you provide to us via our website will not be downloaded or stored away from our website provider (Square Space*) other than a dispatch note to fulfil your order. The copy of the dispatch note used to fulfil your order will be sent along with your order.

Paper Victoria will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties.

Paper Victoria does not transfer information outside of the EEA. If this changes, affected data subjects will be notified and measures to protect the security of such data will be explained.

 

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored and treated securely and in accordance with this Privacy Policy and Current Data Protection Laws.

* Square Space Privacy Policy https://www.squarespace.com/privacy/

** Square Space Data Processing Addendum

 

Retention period of your data

Paper Victoria only retains information for as long as it is required. Any information given regarding delivery addresses and personalisation details are deleted as soon as the order is completed and delivered.

Paper Victoria retains purchase information such as payment date, value, invoices for the purposes of tax management for 7 years.

You can request a copy of Paper Victoria’s Document Retention policy from policy@papervictoria.com

 

Payment Service : Providers

Financial transactions are handled by our payment service providers, Etsy, iZettle, PayPal and Stripe.

Information you provided during checkout will be shared for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

You can find information about the payment services providers privacy policies and practices at.

Etsy: https://www.etsy.com/uk/legal/privacy

iZettle: https://www.izettle.com/gb/privacy-policy

PayPal:https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev        

Stripe:https://stripe.com/gb/privacy

 

Your rights

The right to be informed

Read this Privacy policy about how we use your information

The right of access

Contact hello@papervictoria.com and we shall respond to you within 30 calendars days of receipt of proper identification

The right to rectification

Contact hello@papervictoria.com with any inaccuracies or queries

The right to restrict processing

Contact hello@papervictoria

The right to object

The method to object is detailed when you give your consent to receive information regarding our events on Paper Victoria’s web platforms. You can also contact hello@papervictoria at any time to object to processing

 

Right to withdraw consent

You can withdraw your consent to receive information about our offers, updates and products at any time by using the unsubscribe link contained in all relevant communications or by contacting: hello@papervictoria.com

 

Your right to complain

We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.

You can submit a complaint to Paper Victoria at any time by:

email: hello@papervictoria.com

post: Paper Victoria. 49 Old Coach Road, Kelsall, Cheshire. CW6 0QX

You always have the right to complain to our supervisory authority. We are based in the UK and our Supervisory Authority is the UK Information Commissioners Office, and more information can be found here:

 

 

or you can write to the ICO by using the address below;

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Contact Us

If you have any enquiries or concerns about our privacy practices please contact us via email hello@papervictoria.com You can also write to us at Paper Victoria, 49 Old Coach Road, Kelsall, Cheshire. CW6 0QX