Where are you based?

We are based in Chester, Cheshire. United Kingdom. 


What currency are your products in? 

All prices are in British Pounds. 


Can I see a proof of my personalised name? 

All of the personalised pieces have a proofing stage, so it gives you the opportunity to check the spelling and design of your chosen name. The proof will be emailed to you via the address that you include in your order within 3 days which will then need to be checked by yourself and given the ok before the order can proceed. 


Can I get a refund or return any item? 

If an item is broken or damaged on its way to you, please let us  know immediately and certainly within 2 working days of receipt. Paper Victoria will try to work with you to resolve the problem as quickly as possible. Unfortunately we do not accept returns on personalised pieces. 


How safe is delivery? 

All of our items are carefully packaged. If by any chance your item has been damaged in transit we will send you a replacement without any charge upon receipt of photographic evidence. An arrangement will be made for the collection/postage of the broken product. 


Can I get discount? 

Sorry, but we can't do combined (discounted) shipping, as every item is packaged and sent separately due to the fragile nature of the framed pictures. 


Who delivers your products? 

Some of the smaller products will be sent by Royal Mail First Class. The larger framed products will be sent by Parcelforce 48 service. 


Will my picture look exactly like the example on the website? 

The same background print and fabrics will be used as on the product page, however the section of the print will be varied as not one cut can be exactly the same. This keeps each piece unique to another.